Privacy Policy

1. Information We Collect

Information You Provide Directly:

• Account Information: Name, email address, and password when you register for an account.
• Payment Information: Billing details and payment card information (processed securely through our payment processor, Stripe).
• Usage Data: Content you submit for processing, such as text you check for AI detection or submit for humanization.
• Communications: Any messages you send through support forms, feedback channels, or email correspondence.

Information We Collect Automatically:

• Device & Browser Data: IP address, browser type, operating system, device identifiers, and language preferences.
• Usage Metrics: Pages viewed, features used, time spent on the Services, clickstream data, and interaction patterns.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide and Maintain Services: Process your requests, deliver features, and ensure the Services function properly.
• Process Payments: Handle billing, process subscription payments, and manage your account credits.
• Improve Our Services: Analyze usage patterns, performance metrics, and user feedback to optimize the user experience and develop new features.
• Communicate with You: Send service announcements, updates, security alerts, billing notifications, and respond to your inquiries.
• Marketing: Send promotional emails, newsletters, and product updates (you can opt out at any time).
• For Compliance: Enforce our Terms of Service, detect and prevent fraud or abuse, and comply with legal obligations.
• Analytics: Use aggregated, anonymized data to understand usage trends and improve our AI models.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations.
• Text Submissions: We maintain submitted text for the purpose of operating the Services and improving our AI models. We may retain aggregated, anonymized data indefinitely for analytics purposes.
• Payment Information: Billing records are retained as required by law and for accounting purposes.

You may request deletion of your account and associated data by contacting us at support@solidwrite.com. Note that some information may be retained as required by law or for legitimate business purposes.

5. Third-Party Links

Our Services may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of those third parties. Visiting those sites is at your own risk, and we encourage you to read their privacy policies.

6. Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and password protection
• Regular security audits and monitoring
• Access controls and employee training

7. Your Choices

You have several choices regarding your information:

8. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have collected information from a child under 18, please contact us at support@solidwrite.com and we will promptly delete it.

9. International Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States and other countries where our service providers operate. These countries may have different data protection laws than your country.

By using our Services, you consent to such transfers. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws, including the GDPR where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated date at the top of this policy.

Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make material changes, we may provide additional notice, such as by email or through a prominent notice on our website.

11. Marketing Communications

By creating an account or providing your email, you consent to receive marketing communications from SolidWrite, including newsletters, promotions, and product updates.

You may opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your email preferences in your account settings
• Contacting us at support@solidwrite.com

Please note that you will still receive essential service-related emails that are necessary for the operation of your account, including account verification, billing confirmations, and security notifications.

12. GDPR Rights (EU Users)

If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR):

To exercise any of these rights, please contact us at support@solidwrite.com. We will respond to your request within one month, as required by GDPR.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

13. Contact Us